Last Updated: July 14, 2025
Team RV (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, including through our services, website, and direct communications. It also details your privacy rights, particularly for residents of California.
1. Information We Collect
We collect information to provide our specialized vehicle repair and restoration services effectively. The types of personal information we may collect include:
- Contact Information: Name, address, phone number, email address.
- Vehicle Information: Make, model, year, Vehicle Identification Number (VIN), license plate number, details about damage or repair needs (e.g., collision details, roof leaks repair specifics, fiberglass repair requirements, awning repair issues).
- Payment Information: Details necessary for processing payments for services (e.g., credit card information), though we typically use secure third-party payment processors.
- Warranty Information: Details related to manufacturer warranties (e.g., Forest River, Newmar, Tiffin, Grand Design, Renegade, Brinkley, Outdoors Mfg., Coachmen, Intech RV, DRV Luxury Suites, Northwood) or extended warranty companies for authorized warranty repair services.
- Communication Data: Records of your interactions with us, including phone calls, emails, and in-person discussions regarding your RV body and paint shop needs, semi-trucks body and paint shop services, or any other inquiries.
- Website Usage Data (if applicable): Information about how you interact with our website, such as IP address, browser type, pages viewed, and time spent on pages.
We collect this information directly from you (e.g., when you call us, visit our shop, or fill out forms), from your vehicle (e.g., VIN), and from third parties like insurance companies or warranty providers in the course of providing services.
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To offer estimates, perform collision repair services, auto body repair and paint shop work, windshield replacement for RVs and oversized vehicles, painting and custom paint job services, and other specialized repairs for your travel, enclosed, cargo, utility trailers or Side by Side ATVs.
- Communication: To communicate with you about your vehicle’s status, service updates, billing, and to respond to your inquiries.
- Warranty & Insurance Claims: To process and manage authorized warranty repair claims with manufacturers and extended warranty companies, and to coordinate with insurance providers for repair approvals.
- Service Improvement: To understand client needs and improve the quality and range of our services.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist us in operating our business, such as payment processors, IT support, and customer service platforms.
- Manufacturers & Warranty Companies: When performing authorized warranty repair, we share necessary information with the relevant RV or trailer manufacturers and extended warranty companies to process your claim.
- Insurance Companies: For collision repairs, we may share vehicle and repair details with your insurance provider to facilitate claims.
- Legal Requirements: When required by law, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
We do not sell your personal information to third parties.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Privacy Rights
You have certain rights regarding your personal information, which may include the right to access, correct, or request deletion of your data. To exercise these rights, please contact us using the details below.
6. California Privacy Rights (For California Residents)
- Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the categories of personal information that we have sold or shared.
- Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.
- Right to Opt-Out of Sale/Sharing: As stated, Team RV does not sell your personal information. We also do not “share” your personal information for cross-context behavioral advertising.
- Right to Correct Inaccurate Personal Information: You have the right to request the correction of inaccurate personal information we maintain about you.
- Right to Limit Use and Disclosure of Sensitive Personal Information: Team RV does not typically collect sensitive personal information that would trigger this right.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Team RV
Phone: (805) 238-6304
Email: team@teamautocollision.com
